FREE+NATIVE Privacy Policy

Last Updated: October 09, 2018

This policy describes how FREE+NATIVE collects, uses, and shares personal information.  You can jump to particular topics by going to the headings below:

Types of Information We Collect.

How do we use your information?
Where do we store personal information?
How do we protect personal information?
Do we use "cookies"?
Do we disclose the information we collect to outside parties?
Your Choices.
Third-Party Links.
Transmission of Information to Other Countries.
Children's Privacy.
Changes to Our Policy.
Contact Us.
Terms and Conditions
Your Consent.

The following provides examples of the type of information that we collect from you and how we use that information.  

Context Types of Data Primary Purpose for Collection
and Use of Data
Account Registration We collect your name and contact information when you create an account.,We also collect information relating to the actions that you perform while logged into your account. We have a legitimate interest in providing account relating functionalities to our Users. Accounts can be used for easy checkout and to save your preferences and transaction history.
Users Information We collect the name, and contact information, of our Users. We have a legitimate interest in contacting our Users and communicating with them concerning normal business administration such as Services, and billing.
Purchasing on our Website We collect the name, and contact information, of our Users and their email address, payment card information, or other information when purchasing a workshop. We have a legitimate interest in providing products and services or to process transactions and returns for purchases on our Website.
Cookies and first party tracking We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. We have a legitimate interest in making our Website operate efficiently and improve the Website to offer a better experience and workshop tools in the future.
Cookies and Third Party Tracking We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our Website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites.,See “Do we use cookies?” Section below for more information. We have a legitimate interest in engaging in behavior-based advertising.
Feedback/Support If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply. We have a legitimate interest in receiving, and acting upon, your feedback or issue–s.
Email Newsletters When you sign up for one of our mailing lists we collect your email address. We have a legitimate interest in sharing information about our products or services.
Website interactions We use technology to monitor how you interact with our Website. This may include which links you click on, or information that you type into our online forms. We have a legitimate interest in understanding how you interact with our Website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful.
Web logs We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. We have a legitimate interest in monitoring our networks and the visitors to our Websites.,Among other things, it helps us understand which of our services is the most popular.


How do we use your information?

We may use the information we collect from you when you create an account, purchase workshops, subscribe to newsletters, respond to a survey or marketing communication, visit the website pages, or use certain other site features in the following ways:

  • To allow us to offer a better customer experience.

  • To more quickly process transactions.

  • When you opt-in to receive our e-mail newsletter, we may send you periodic newsletter e-mails, including, but not limited to, send marketing and promotional materials, including information relating to our products, services, sales, or promotions. If you would no longer like to receive newsletter e-mail from us, you are welcome to unsubscribe at any time by clicking unsubscribe at the bottom of one of our email communications or by sending an email to hi@freeandnative.com.

  • To identify you when you visit our Website.

  • To provide products and services or to process returns.

  • To improve our services and product offerings.

  • To conduct analytics.

  • To respond to inquiries related to support, or other requests.  

  • For internal administrative purposes, as well as to manage our relationships.

 

Where do we store personal information?

We use Memberspace as a platform in which you purchase our workshops through. Memberspace stores the information you input when you create an account, but does not store payment information. This service provider is not permitted to use the information collected on our behalf except to help us conduct and improve our business. You may visit the Memberspace privacy policy for more information: https://www.memberspace.com/privacy/.

Your payments to Memberspace go through Stripe. This service provider is not permitted to use the information collected on our behalf except to help us conduct and improve our business. You may visit the Stripe GDRP compliance page for more information: https://stripe.com/guides/general-data-protection-regulation

Mailchimp stores your email address so that we can send you newsletters, surveys, and other marketing communications. This service provider is not permitted to use the information collected on our behalf except to help us conduct and improve our business. You may visit the Mailchimp GDPR compliance page for more information: https://kb.mailchimp.com/accounts/management/about-the-general-data-protection-regulation

 

How do we protect personal information?

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you purchase a workshop or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted to be only accessed as stated above.

Our Website may permit you to create an account.  When you do you will be prompted to create a password.  You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you.  You should notify us of any unauthorized use of your password or account.


 

Do we use "cookies"?

FREE+NATIVE uses cookies.

We use Google Analytics to analyze visitor behavior to better enhance your experience with our website and brand as a whole. This service provider is not permitted to use the information collected on our behalf except to help us conduct and improve our business. You may visit the Google Analytics GDPR compliance page for more information: https://privacy.google.com/businesses/compliance/#?modal_active=none

We use HotJar to analyze visitor behavior to better enhance your experience with our Website and purchase pages. This service provider is not permitted to use the information collected on our behalf except to help us conduct and improve our business. You may visit the HotJar privacy policy for more information: https://www.hotjar.com/legal/policies/privacy

The information used in all visitor analysis is anonymous whenever possible. We do not use any information in an attempt to personally identify you. We handle all information as personal data for as long as it contains client targeting information, such as an IP address. Any data collected that can be linked to a certain customer in some way are treated as personal information.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You are welcome to opt out of third-party tracking using this tool: http://www.youronlinechoices.com/opt-out-interface

If you have any question on our cookies or third-party tool use, please send us an email at hi@freeandnative.com.


Do we disclose the information we collect to outside parties?

  1. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  “Outside Parties” does not include website hosting partners and other parties who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep the information confidential.  In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

  2. Other Disclosures with Your Consent.  We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.

  3. Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws.  We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.

  4. Partner Promotion. We may offer contests, sweepstakes, or other promotions with third party partners.  If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be shared with us and with them.  Their use of your information is not governed by this privacy policy.

  5. Service Providers. We may share your information with service providers.  Among other things service providers may help us to administer our website, conduct surveys, provide technical support, process payments, and assist in the fulfillment of orders.

Your Choices

You can make the following choices regarding your personal information:

  1. Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free promotional materials to you, as well as targeted offers from third parties.  You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. If you decide not to receive promotional emails, we may still send you service related communications.

  2. Access To Your Personal Information. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you.  You may request access to your personal information by contacting us at the email described below.

  3. Changes To Your Personal Information. We rely on you to update and correct your personal information.  Our Website allows you to modify or delete your account profile. Note that we may keep historical information in our backup files as permitted by law.  If our Website does not permit you to update or correct certain information contact us at the email addressed described below.

  4. Deletion Of Your Personal Information. Typically we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.  If required by law, you may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the email address described below.  In addition, we may keep your personal information as needed to comply with our legal obligations, resolve disputes, and/or enforce any of our agreements.

  5. Revocation Of Consent.  If you revoke your consent for the processing of personal information then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the email  address described below.

  6. Online Tracking.  We do not currently recognize automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions.

  7. California Residents.  California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing.  If you are a California resident and would like a copy of such notice, please submit a written request to us using the information in the “Contact Information” section below.


Third-Party Links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these linked sites (including if a specific link does not work).  Notwithstanding the foregoing, we have no control over the privacy practices of websites or applications that we do not own.


Transmission Of Information To Other Countries

Your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country.  Nonetheless, where possible we take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information.  By submitting your personal information to us you agree to the transfer, storage and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States.  If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us using the contact information below.


Children’s Privacy

We do not intentionally collect any personal information from children under the age of 13. If you are under the age of 13, you can look at our Website, but you should not make a purchase, register, or submit personal information to us.  If you feel that we have collected data on a child, please reach out to us at the Contact Us link below so that we can take appropriate action.
Changes to Our Policy

We may change our privacy policy and practices over time.  To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy.    


Contact Us

If you have any questions or comments about our privacy policy, please send an email to hi@freeandnative.com


Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Website.


Your consent

By using our Website, you consent to our privacy policy.